COVID-19 Info: September 2021
We are currently dispatching our orders as per our normal.
We appreciate your support throught this tough period and our team at Genuine Appliance parts will do our best to get the parts to you asap.
- Genuine Appliance Parts offers Australia wide shipping at a flat fee of $7.95.
- We are to committed to fast dispatch times and make every effort to make sure the parts listed on our website are avilable.
- In case an ordered part is not in stock we will order the part from the manufacturer within one business day
- In case an ordered item is no longer availaible or on backorder, we will contact you within 2 business days to notify you about any alternative parts or issue a full refund.
- We use Australia post as our main freight carrier but occasionally we use Fastway and TNT depending on the size of the parcel.
- Shipping times from our Freight carriers are estimated at between 3-10 business days depending on your location within Australia.
- Tracking code is provided with all our shipments however we cannot provide gurantee on freight times as we are fully reliant on Australia Post and other carriers.
- If you require express delievery please contact us, an additional fee may apply.
- We are excited to offer Express post on certain parts.
- Orders are dispatched within 24 hours on business days i.e. Monday - Friday.
- Shipping times for Express post is 1-2 business days for 80% of Australian addresses.
- If express shipping is not offerered on the website automatically for your parts, please email us your requirements.
- Genuine Appliance Parts can arrange international shipping.
- For limited time we are offering a flat fee of $22.95 to New Zealand
- Please email us your part requirements, the country where parts are being shipped to. We will get back to you with shipping costs and next steps.